Privacy Policy is committed to protecting your privacy and safeguarding your information. Our Privacy Policy describes how we keep this commitment.

Our privacy policy covers the following:

  • Which personal information we collect and hold
  • How do we use the personal information that we have collected
  • How shares your personal information
  • How users can access their personal information
  • Contacting us

Consent: Your use of and any disclosure of personal information via our services signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

Which Personal information we collect and hold

If you use or access the Services, or open a account, we may collect the following personal information:

  • Contact information, such as your name, address, phone, email, and other similar information.
  • Financial information, such as your full bank account number if you choose to use it with the Services.
  • Personal Data and detailed personal information, such as your date of birth
  • Information that you provide to when interacting with our customer support team or other team members via phone, email, online form, or other correspondence.
  • Email and/or phone number for your contacts that you enter into payment flows. We use this information to notify your contacts that you have sent them a payment and/or payment request.
  • Records of payments where you were the receiver, or where you have requested a bank record, or where you have utilised the wallet recovery functionality.
  • Other service access logs

We may also collect the following information from your device when you use the Services:

  • Your IP address
  • The type of device you use
  • Your device identifier
  • Your operating system version
  • Your version of the wallet application
  • Device logs in the event of a crash or error report

How does use the personal information that it collects?

We collect your personal information to:

  • Provide the Services to you, such as receiving and making payments;
  • Provide customer support and resolve disputes;
  • Verify your identity and account information;
  • Identify, prevent, and report potentially prohibited, fraudulent, or illegal activities;
  • Customize and improve your experience and the Services;
  • Notify you about important changes to the Services and/or’s Terms of Use;
  • Notify you of other announcements related to the service. You may opt-out of these communications;
  • Any other purpose that we disclose to you in the course of providing the Services to you.

How does share my personal information? does not disclose or sell any of your personal information to third parties without your consent.

However, we may share your personal information as follows:

  • If we believe disclosure is reasonably necessary to comply with any applicable Australian law, legal process, or government request; to investigate or bring legal action against someone who may be violating our rights, our terms and conditions, or the rights of others; or to protect the safety and security of, our users, or the public.
  • With a third party if we are involved in a merger, acquisition, or sale of all or a portion of our stock or assets. If this occurs, you will be notified of any change to this Privacy Policy, as well as any choices you may have regarding your personal information.

How can you access your personal information?

If you would like to know more about what information we have stored about you, you can lodge a request at and we will endeavor to provide you with the requested information.

Contacting us

If you have any concerns, complaints, or questions please contact us via and we will do our best to resolve the issue or answer any open questions.