Payee Mismatch

I e-mailed digi.cash to another user but they haven't received it. What should I do?

If the recipient has not received an e-mail with a .digicash payment file although you've sent it, it is most likely that the e-mail has been sent to an incorrect e-mail address.

In order to check this

1. Open the digi.cash App
2. Click on Statement 
3. Select the specific transaction
4. Check whether the e-mail address, to which you have sent digi.cash is the same as the recipients digi.cash user ID

If the email does not match the recipients correct digi.cash user ID

Friday, March 13, 2020 - 11:05

I received a 'Payee Mismatch Error' - Message. What does this mean?

If you are unable to deposit your coins and receive a 'Payee Mismatch Error'-Message it is most likely that the digi.cash has been sent to the wrong e-mail address.
In order to be able to deposit the payment, the digi.cash has to be sent to the e-mail address that is associated with your digi.cash account. 
If you have multiple e-mail addresses, please inform the payer which one is connected to your digi.cash account and ask them to resend the payment. 

Friday, March 13, 2020 - 11:08