Bank Account Transfers

Are my Bank Details private?

Yes, your Bank Details are private - at all times.

Friday, March 13, 2020 - 04:06

Is there an alternative to Direct Deposit in order to withdraw digi.cash from my Bank Account ?

Not at the moment, but we are working on opening up the option to withdraw digi.cash via BPay and ‘Pay to mobile’. Coming soon. 

You may also purchase digi.cash of another user. This is instant. 

 
Friday, March 13, 2020 - 04:06

Is there an alternative to Direct Deposit in order to withdraw digi.cash from my Bank Account ?

Not at the moment, but we are working on opening up the option to withdraw digi.cash via BPay and ‘Pay to mobile’. Coming soon. 

You may also purchase digi.cash of another user. This is instant.

Friday, March 13, 2020 - 04:05

Does it cost anything to deposit digi.cash from my digi.cash wallet to my Bank Account?

It's free!
Withdrawing digi.cash from your Bank Account and depositing digi.cash into your Bank Account doesn't cost anything. 
We don't charge fees. 

Friday, March 13, 2020 - 04:03

When are bank holidays? Does this affect the digi.cash withdraw/deposit functionality?

It's important to note that, on bank holidays, the withdraw/deposit functionality will be delayed by one day.
digi.cash which is deposited the day before a bank holiday will not reach your bank account until the next business day after the holiday.
 
The list of Australian bank holidays can be found in the link below.
https://www.rba.gov.au/schedules-events/bank-holidays/

Friday, March 13, 2020 - 12:11

received a notification saying my bank transfer failed. What should I do?

If your bank transfer to digi.cash failed, please double-check that you entered the correct digi.cash BSB and Account number.
If this is the problem, please re-attempt the transfer.
If the entered bank details are accurate, please contact your bank for trouble shooting. 

 
Friday, March 13, 2020 - 03:59

I made a Bank Transfer, but I am unable to withdraw digi.cash in return.

If you made a Bank Transfer to us, but you were unable to withdraw digi.cash in return, please submit a formal claim via our Support Centre.
Your claim should include the transaction details as stated on your bank statement. 
We will contact you as soon as possible to resolve the issue. 

Friday, March 13, 2020 - 03:58

How long does it take to withdraw digi.cash from my bank account?

If you bank with ANZ, Westpac, NAB or CBA:

After you've made a bank transfer to us, it can take up to 1 business day till you receive the digi.cash

If you bank with any other Financial Institution:

After you've made a bank transfer to us, it can take up to 3 business days till you receive the digi.cash

Friday, March 13, 2020 - 03:58

How can I deposit digi.cash into my bank account?

iOS:

Friday, March 13, 2020 - 03:57

How can I withdraw digi.cash?

Friday, March 13, 2020 - 03:56